Azara Patient Outreach

Powerful Patient Engagement within DRVS

Azara Patient Outreach, powered by CareMessage, helps Azara DRVS users improve patient care and close care gaps by allowing them to conduct targeted outreach campaigns utilizing patient information already contained and curated within DRVS.   

DRVS users can now engage patients through pre-configured “Set it and Forget it” campaigns that automatically initiate patient contact (text or automated call), track response and follow-up actions, adjust outreach efforts and quantify results.  For any campaign conducted, users can view the efficacy and performance of the effort using the Measure Analyzer and DRVS Dashboards to gain insights on patient response and impact on quality results.  Health Center staff can now prioritize their personal outreach workload to a much smaller set of unengaged patients; those who do not respond to the automated campaigns.

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Azara Patient Outreach allows users to:

  • Greatly expand the number of patients that can be reached

  • Identify care gaps or soon to be due items (immunizations, well child visits, etc.

  • Initiate automated patient outreach via text

  • Automatically move patients in and out of the campaign based on their actions/responses

  • Report on measure improvement and response rates

  • Improve patient care and patient engagement

  • Support and educate patients for wellness and chronic care management outside of office visits

Why is Patient Outreach So Important?

  • Texting is proven to be highly effective method to engage safety net patients

  • Improves patient engagement, interaction, and communication 

  • Helps ensure patients get the care recommended for them

  • Provides quantifiable insight into campaign effectiveness and patient behavior

Patient Text Journey:

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Campaigns Currently Available

  • Open FIT

  • Cancer Screenings (Mammography, Cervical, Colorectal)

  • Childhood Immunizations

  • Untested A1c & Diabetes Related Outreach

  • Chronic Disease Management and Education Programs (Diabetes, Hypertension, etc.)

  • Patients or Members without Visits

To have messages flow automatically to patients who need them and not those who don’t enables us to focus on higher priority outreach. 
– Azara Client

Interested in Learning More About Azara Patient Outreach?

Contact your PCA, HCCN, your Azara Account Rep or support@azarahealthcare.com. 

Check out DRVS Help for more presentations and webinars on using Azara Patient Outreach.

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