Application Support Specialist

Azara Healthcare is a leader in the community healthcare data analytics industry, is adding to their Support Team. Azara has multiple openings for Application Support Specialists (both Application and Technical) to be part of a team responsible for the day to day application support of existing customers of the DRVS Analytical and Reporting solution. You will be responsible for walking customers through the process of achieving their goal with the software, whether the problem relates to a user error, a bug or something else entirely. The Application Support Specialist will also be responsible for maintaining the positive customer relationship with the Azara clients through a Designated Support Program.  Azara Healthcare has an exciting fast-paced, collaborative environment and we are looking for the right person with the drive to grow with us!

Role and Responsibilities

  • Provide timely and accurate troubleshooting for Azara product issues
  • Analyze and resolve customer concerns
  • Support Specialists interact with end-users via phone, email, or messaging to help resolve their technical and application issues
  • Support Specialists record all technical issues and resolutions in Jira
  • Create workaround procedures when standard procedures have failed and ensure issue are resolved in a timely fashion
  • Educate customers on the training resources available
  • Escalate issues as appropriate

Qualifications and Education Requirements

  • Candidate should have a BS and be proficient and comfortable working in a technical environment.
  • Candidate must be analytical, organized, proactive and able to work independently with minimal supervision
  • Candidate should possess good oral and written communication skills and be willing to act as a team player; sharing information willingly and accurately, and ability to convert verbal requirements into working solutions.
  • Candidate must be able to manage multiple tasks and assignments simultaneously; must be both detail and deadline oriented.
  • Healthcare industry processes/knowledge is preferred
  • Customer service/ product support experience is preferred

Knowledge, Skills, and/or Abilities:

  • Intimate knowledge of SQL and stored procedures-Required for the Technical Support Specialist position only
  • Customer service/ product support experience is preferred

Azara offers a full suite of medical plans, 401(k) plan, 10 company holidays, 4 weeks of paid vacation time and other benefits in addition to a competitive salary. If you are interested in applying for any of the Azara career opportunities, please send a cover letter and resume to careers@azarahealthcare.com.

Copyright 2018 © Azara Healthcare