Product Manager

Azara Healthcare, an industry leader in healthcare data analytics, is adding to their Product Management team. The Product Manager will own multiple product verticals and serve as a critical link between the technical capacity of our Product Development and our business objectives.

Position Summary:

The successful candidate will have deep knowledge of healthcare, especially primary care, value-based care, government, and regulatory evolution. Additionally, you will need to have an ability to demonstrate value across a variety of stakeholders, including day to day contacts and executive leadership teams.  Utilizing excellent relationship and communication skills, you will have a proven record of growth and retention across a client portfolio.

Key Responsibilities:

  • Build client relationships that will lead to long term partnerships.
  • Manage strategic client accounts independently.
  • Demonstrate the ability to understand client needs and align with product functionality and services
  • Develop retention strategies, including contract renewal, product expansion, and new market development to meet target quotas.
  • Manage all client touchpoints and maintain historical retention targets, including annual renewals, key relationship changes, upsells, cross sells, and negotiations.
  • Responsible for measuring and relaying impact and value, including ROI, product utilization management and value-based care successes.
  • Responsible for client satisfaction.
  • Exhibit thought leadership and deep understanding of the client landscape, including organizational initiatives, value-based care programs and population health priorities.
  • Perform remote and on-site account review meetings and conduct regular calls to communicate value creation, reporting, project status, and outstanding issues.
  • Develop and maintain client journey and other stakeholder maps to effectively manage long term partnership and growth.
  • Work collaboratively within Azara Healthcare to mitigate risks and deploy strategies for resolution.
  • Provide training and expertise on the Azara products to help client(s) optimize their use or help their users optimize usage.
  • Demonstrate capacity to manage changing priorities and ambiguity while remaining calm and controlled.
  • Local and out of state travel as needed (5% - 10% max).
  • Other duties as assigned. 

Skills & Requirements:

  • Client focused.
  • Results driven.
  • Exceptional listening skills.
  • Detail and process oriented.
  • Problem solver.
  • Excellent analytical and organizational skills
  • Knows when to ask for help and guidance and does so readily.
  • Great natural interpersonal skills for client-facing activity as well as internal interactions, and recognizes growth areas with guidance.
  • Adapts to varying client needs in a variety of environments with diverse groups and individuals.
  • Understands complex relationships, works collaboratively on solutions and guides staff in navigation.
  • Demonstrates an understanding of the health care industry, operations, health policy trends, and any applicable regulations related to the responsible technical area.
  • Ability to understand and explain data reports in different ways to different stakeholders.
  • Experience with, and understanding of, the outpatient clinical setting, especially primary care, and how it fits into the larger care environment strongly desired.
  • Naturally inquisitive.

Basic Qualifications:

  • Bachelor's degree, and three (3) to five (5) or more years of experience in healthcare or in a directly related field.
  • Polished presentation and meeting leading skills, combined with the ability to lead internal and external stakeholders to a desired outcome.
  • Ability to act as team player, sharing information willingly and accurately.
  • Familiarity with data systems, including registries and other population health tools, is strongly preferred.
  • Proficiency in MS Word, Excel, PowerPoint.
  • Proficiency in CRM tools, including but not limited to, HubSpot or Salesforce.
  • Experience with multiple Electronic Health Record (HER) platforms is preferred.
  • Experience in consulting is preferred.

Azara offers a full suite of medical plans, 401(k) plan, 10 company holidays, 4 weeks of paid vacation time and other benefits in addition to a competitive salary. If you are interested in applying for any of the Azara career opportunities, please send a cover letter and resume to careers@azarahealthcare.com.

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